We are PJOTA, a company registered in the UK under company registration number 30070186. Our head office is at 67 Leonard St London EC2A 4QS. Our registered UK VAT number is 372 3124 21. You can contact us at e-mail: info@pjota.com. If we need to contact you, we will use the details provided by you in your order.

These are the terms and conditions on which we supply products to consumers in the UK from our website. Sales made through this website are for consumers only. If you are a business or a trade buyer, please contact us info@pjota.com for more information.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of our products.

Our website will guide you through the ordering process. When you place an order on our website, we will send you an email acknowledgment – this is only a confirmation that we have received your order, not that we have accepted it. Our acceptance of your order takes place when we email you to confirm that we accept it (the “order confirmation email”). Please note that this order confirmation is sent with reservations for sold-out items. At the point that we send you the order confirmation email, a contract will come into existence between you and us and the terms of that contract will be as set out in the order confirmation email.

It is possible to pre-order certain products that are not yet available for delivery, as indicated on our website. The expected delivery date will be shown on the product page, in your shopping basket and in your order confirmation email. When you pre-order a product, we will take payment on receipt of the order.

You pay for our products in British Pounds (GBP). Our prices include UK VAT at the applicable rate. We will be responsible for clearing the products for import into the UK, and for the payment of any import duties and other fees or duties related to customs handling.

We accept payment via Visa, MasterCard, Google Pay, PayPal, Shop Pay, Apple Pay, and Klarna. We do not charge you a fee for paying by credit card. The amount payable by you will be charged to your card upon receipt of order. We may need to check your details with your card issuer. By submitting your order you are consenting to these checks being made. In some cases, payments are taken by the card issuer and held in a secure account until these checks are completed. We will do our best to keep any delay to a minimum. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment can be made to Klarna via the following options Pay in 30 days Pi3 Financing Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as your contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement which can be found here, and Terms & Conditions here. If you have questions regarding returns for Klarna, please click here.

We try to provide the most accurate estimated delivery times for all orders. However, please note that delivery dates and times are estimates only and can be affected by things outside our control like adverse weather conditions, customs and border delays and delays at delivery companies. We will do our best to keep you informed of any delays to your order. If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay. Our estimated delivery times to the UK depend on the delivery method which you choose. The estimated delivery times for the different delivery methods are set out in our “shipping” page and those estimated delivery times run from the date when we dispatch the product. Public holidays in the UK are likely to result in delays in delivery beyond those estimated delivery times (which are based on business days). When your order is dispatched, we will email you the tracking number of the package. You will be charged for delivery of your products. The delivery costs will be shown separately on the order page of our website before you place your order, and you confirm your consent to pay the price of the products and the delivery charges by placing your order. Whilst some information on indicative delivery charges is set out in our “shipping” page, these are indicative charges only – the actual delivery charge applicable to your order will be confirmed to you on the order page of our website before you place your order. We do not deliver to PO boxes. In case the delivery appears damaged, we ask you contact us right away at info@pjota.com.

If you think there is something wrong with your product, you can claim the product by contacting customer service. We recommend taking photographs of products that you think are damaged or faulty to support your claim. We must provide you with products that are as described to you on our website, are in accordance with these terms and that meet all of the requirements imposed by law. We’ll refund any reasonable shipment charges you incur to return faulty products. Please obtain and keep proof of shipment. Once we have received and inspected the products, if we agree that they are damaged, of unsatisfactory quality or misdescribed then we will refund you the price including any delivery costs by the same method used for payment.

Our Fair Use Policy sets forth the guidelines and expectations for the utilization of promotional codes, discounts, gifts, and offers in our online store. The purpose of this policy is to ensure an exceptional shopping experience for all customers, while discouraging any behavior that exploits our services, other customers, our business, or the environment. Promotional codes and discounts are intended for personal use and enjoyment by customers. We expect customers to utilize these codes in an honest and fair manner. Examples of dishonest use include, but are not limited to the following: 1. Sharing promotional codes with individuals who are not eligible or authorized to use them. 2. Engaging in fraudulent activities with the intent of obtaining unauthorized promotional codes or discounts. 3. Providing false or misleading information to appear eligible for a promotional code or misrepresenting eligibility criteria. In order to protect our company and ensure fair treatment of all customers, we reserve the right to take necessary actions if we suspect any dishonest use of promotional codes. These actions may include, but is not limited to, the following measures: 1. We may verify the eligibility of customers using promotional codes by requesting additional information or documentation. 2. In cases where a violation is suspected, we may temporarily suspend the customer's order while conducting an investigation to prevent further misuse. 3. We may cancel any benefits obtained through the dishonest use of promotional codes 4. We reserve the right to refuse or cancel an order if we have reasonable grounds to believe that the customer is attempting to commit fraud or exploit our services to obtain promotional codes inappropriately. We value the integrity of our promotions and discounts, and we appreciate your cooperation in adhering to these guidelines. By doing so, we can maintain a fair and enjoyable shopping experience for all our customers.

All rights to the brand ”Pjota” are owned by Pjota. It is not allowed to use Pjota’s brands without explicit consent. You can contact Pkota by phone or e-mail to get acquiescence. The copyright for the design of the website as well as texts and images belong to Pjota. However, the texts may be reproduced with proper references. Furthermore, it is allowed to link to all material on this website. Pjota has all the design rights of the products shown on the website. Any production, marketing or sale of replicas of the products is considered a violation of Pjota’s immaterial rights.