Privacy Policy
This website is owned and operated by GDP WORKS LTD, trading as Pjota. We respect your privacy and understand that you have a right to know what personal information we collect and what we do with it. This Privacy Policy applies to information that identifies you as an individual ("Personal Information"), whether collected through our Website (as defined below) or offline.
This policy describes the type of information we collect from you, or that you may provide us, when you visit or use this website (the "Website"). "You", "your", or "user(s)" means you as a user of our Website.
By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by its terms, the Terms of Use, and any other terms or policies we post on the Website. If there is anything you do not understand, please email info@pjota.com. If at any time you do not agree to this Privacy Policy, please do not use the Website or provide us with any Personal Information.
We reserve the right to change or update this Privacy Policy by posting changes on the Website or emailing you. Amendments will be effective when posted. You can tell whether this Privacy Policy has changed by checking the date at the end of the document. Your continued use of the Website following the posting of any amendment or change constitutes your acceptance of it.
International Orders
International orders include a flat-rate shipping fee and may attract customs duties, taxes, or brokerage fees. For orders shipped to the UK, US, or countries within the EU where such fees apply, Pjota will cover them. For all other destinations, any customs duties, taxes, or brokerage fees are the recipient’s responsibility and will be calculated, shown, and charged at checkout.
Shipping Restrictions
At present we cannot ship orders to PO Boxes, BFPO addresses, or General Delivery. Orders placed to these address types will be cancelled.
Showroom Collection
For selected items, you can place your order online and collect it from our Shoreditch showroom.
If a piece is available for collection, the option will appear on its product page along with the showroom location.
Orders combining shipping and collection items cannot be processed together. Please place separate orders for items with different fulfilment methods.
The collection process follows the same checkout flow as a standard delivery order. You will receive an email when your order is ready, usually within 1 to 2 business days.
Please collect your order within 14 business days of receiving the ready-for-collection email. Orders left uncollected after this period will be cancelled.
When collecting, please bring your order confirmation and a valid photo ID. If someone is collecting on your behalf, they will need to bring the same documents.
Collection-only items cannot be shipped. If you are unable to come in, please get in touch and we will do our best to help.
Returns can be brought back to the showroom within 14 days of collection. If you are not able to visit in person, contact our Customer Care team within 14 days to request a return label. Returns must be shipped from the same country as your collection point.
Returns
We are happy to offer an exchange or refund on any in-season items within 14 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached.
How To Return Your Item(s)
Processing Returns
Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. If the items are damaged or do not meet the conditions above, they will be sent back to you and the return refused. Please note that shipping fees are non-refundable.
Pjota covers the return label and associated shipping costs for orders coming back from the following regions: United States, United Kingdom, European Union, Canada, Switzerland, Monaco, San Marino, Vatican City, Norway, UAE, Qatar, Japan, Hong Kong, Macau, Australia, Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, Vietnam.
For regions not included in the list above, it is the customer’s responsibility to arrange the return of any unwanted items.
If you have any questions or concerns about our returns process, please contact Customer Care.
For more information on your statutory right to return, please see our Terms and Conditions.
Showroom Returns
You can also bring your return back to our Shoreditch showroom.
- The items you wish to return must be in their original condition, with all tags and packaging included. Our team will check the items when you arrive.
- Please check that you are within the 14-day return window before bringing items back.
- Pack the items into their original packaging (or another sturdy box), along with all the documentation that came in your original shipment.
Cancelling Orders
Once an order is placed, we do not have the ability to cancel it. Please review your order carefully before confirming purchase.
Refunds
Once your return reaches the warehouse, please allow up to 10 business days for it to be processed and the refund issued. Once your return has been approved, we will send you a Refund Confirmation email.
Refunds are always issued to the original payment method used at checkout. After we issue the refund, the time it takes to appear in your account depends on your bank or payment provider, and typically ranges from 5 to 10 business days for credit cards. Apple Pay, AliPay, and ShopPay refunds usually follow the same timing as the underlying card or account linked to them.
If you have received a Refund Confirmation email but the refund has not arrived, please contact your bank first. If they are unable to locate it, please get in touch with Customer Care.